Danske Bank is to move about 250 call centre staff from an office block in Dunmurry into its Belfast city centre headquarters, after a multi-million-pound refurbishment of the head office, as reported by BBC News. The consolidation brings the bank’s contact centre and head office teams under one roof, with the move planned for the end of next year.

Danske Bank is the trading name of Northern Bank Limited, which has its registered office at Donegall Square West in Belfast and is part of the Danske Bank Group, as stated by Danske Bank. According to its full-year results, it reported pre-tax profit of £250.4 million for 2025, up from £218.2 million, and has around 1,300 full-time employees.

The headquarters is the Northern Bank building on Donegall Square West, which was listed in 2015 and sits opposite Belfast City Hall, as stated in Wikipedia. The bank’s flagship branch in the same building was refurbished in 2018, with a new design, layout and a customer coffee area announced by the Irish News.

The call centre staff currently work from an office block in Dunmurry, a suburb in south Belfast. The refurbishment will prepare the head office to host them alongside colleagues already based there, who the bank says will gain a more modern, connected base.

The structural driver is estate consolidation, with the bank turning its investment from branches to its head office so that contact centre and head office teams share a single city centre site.

“Creating a shared home in the city centre will help strengthen collaboration, teamwork and a one bank culture,” said Julie-Ann Haines, chief executive of Danske Bank UK, in comments broadcast by BBC News.

“Over recent years, we have invested significantly in refurbishing many of our branches,” Haines added. “It is now right that we turn our focus to investing in our head office environment.”

For the sector, the move shows a bank consolidating suburban contact centre staff into a refurbished city centre headquarters after a branch refurbishment programme.